Frequently Asked Questions

Payments Options?

Here is a clear list of the payments we accept on our site: Credit Cards Our system is able to manage payments through the most popular circuits (VISA, Master Card, American Express, Discover, JCB, Diners). Paypal Paypal is always available as a payment method. During the check out of the order you will be redirected to Paypal where you will confirm the payment to Artista Artigiano.

Shipping Cost?

Shipping costs vary according to the product that is ordered. To find out the cost of your shipment, we advise you to add the products you like most in the cart, once added if you have not already done so click on the cart icon. Now the system will calculate and automatically show you your shipping costs

Where is my package?

Like all major online shops, we also offer you the possibility of being able to track your package. To do this, contact us through our chat, our email or on our social networks. In order to send you the tracking of your shipment we need some information: 1 Name and Surname with which the order was placed. 2 The order number that you can see in the confirmation email you recived. All our orders are shipped and managed by Bartolini Express courier. If you still cannot find the tracking of your shipment it will take about 24 hours before the tracking is active and available. For any type of problem, please contact us through our commuication channel.

The product I ordered is wrong or damaged. What can I do?

If you have ordered a product and the wrong one as arrived or it has arrived defective, we will replace it for you. Conctat us, via chat, email or ours social channels describing you problem. Remember that in order to receive assistance we need the number of your order that you received by email or the name and surname with which you placed the order.